Due to the nature of our merchandise, we are unable to offer refunds for any bottles. Our bottled wine is a consumable product that once opened, cannot be returned. We take great care to ensure that our wines are of the highest quality before they leave our facilities, but we understand that individual tastes can vary, and we cannot be held responsible for personal preferences. If you have any issues with an unopened bottle, we encourage you to contact us directly so that we may address the situation. Thank you for your understanding and for choosing our wines.

We use DPD as our preferred shipping carrier for all orders. We strive to fulfill orders within 3 business days of receiving payment. Please note that this timeline may vary depending on the availability of the product and shipping destination.

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to be updated.

Shipping fees will be calculated at checkout based on the weight and destination of your order. We offer free shipping on orders over a certain amount, which may vary from time to time.

We are not responsible for any delays or issues caused by DPD or any other shipping carrier. In the event of a shipping delay or issue, please contact us and we will do our best to assist you in resolving the issue with the carrier.

Please ensure that your shipping information is accurate and up-to-date, as we are not responsible for any delays or additional fees caused by incorrect or incomplete shipping information.

If you have any questions or concerns about our shipping policy, please contact us at info@otherworldwines.co.uk